We welcome National Payment Corporation of India and Servotech India Pvt. Ltd. to our family of customers.

What our customers say...
 

“MINEX is user of COINCAP ERP solution since 1999 and seen its evolution over the period .The Team COINCAP is one of the most customer friendly and effective and has never let us down . COINCAP is trustworthy , has ability to understand various business process and find out cost effective smart solutions. We look forward to a close co operation with COINCAP in future and Thank for all the support.” - S.B.Misra, Managing Director, Minex Metallurgical Co. Ltd.

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Why us...
 

The main strength of COINCAP is 100% guaranteed implementation...

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Clients
 

We have been trusted by indian as well as multi-nationals in the country. Here is a list of some of our esteemed clients.

Client list...

 
 
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Onsite Support

Onsite support is provided with trained implementers who posses total knowledge of all modules in COINCAP. This reduces the cost of implementation as only 1 or 2 implementers can make the site live and support it thereafter.

"Daily Activity Sheet" counter signed by user facilitates the support activities.

The gaps reported by users are logged into internally developed software, which provides track records of time spend in providing solutions.

Software Trouble Report (STR) is published to users every week.

Tools are developed to analyze data and indicate data-discrepancy and correct on-demand. These tools are bundled as accessories of COINCAP.

Offsite Support

Off site team shoots the gaps as soon as they are reported. Senior management does the scheduling of such gaps to team members. Extended hour support is provided when month / quarter and year-end activities are on the cards.

If required, desktop sharing is done and transactions are drilled-down to give quick solutions.


HIGHLIGHTS
  • Round the clock emergency support.
  • 12 hours a day normal support.
  • Change in package and implementation for statutory changes.
  • Help desk equipped with dedicated phone, fax and e-mail.
  • Phones to support personnel.
  • Free refresher training 3 times in a year.
  • Facility to download patches online.
  • Desktop sharing and remoting.
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